Hospitals Using HipLink

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Secure Messaging Solutions - Hospitals using HipLink Alert System

St. John Medical Center

St. John Medical Center, among other hospitals using HipLink, has over 3,000 HipLink users in their notification center. More than 75% of the hospital uses HipLink to send various messages, including trauma paging for the ER. Most importantly, templates enhance workflow, as well as, automatically populate complex messages to an entire team. Several in-house systems seamlessly integrate with HipLink. This improves the use and application of these systems, as well as, makes information more timely and accessible. Therefore, will patients receive better care.

Allina Hospitals

Allina Hospitals encompasses 11 hospitals, over 50 medical clinics, as well as, more than 40 specialty care centers. Allina effectively communicates to their employees. This includes associated and employed physicians and volunteers with the HipLink platform. Furthermore, Allina utilizes the HipLink department module, email input gateway and filtering tools. Also, they use the LDAP interface, along with several other API’s, processing about 160,000 pages each month. HipLink enables clinicians and hospital employees to migrate from pagers to smart phones. Most importantly, HipLink supports full 256 bit encryption that meets the PHI requirements. In other words, it provides extensive integration options with backend systems for automated alerting to other existing systems in use, such as, Epic MyChart. It also integrates with other systems, such as, ipMonitor, Bedtracker, DB Mail and AIMS. This integration with HipLink leverages information from multiple sources and gets it to the right people when they need it most. As a result, safety and care improve, clinicians save time, and hospitals save costs. Allina is also deploying HipLink VoIP Voice module to handle emergency mass communications.
 

University Medical Center (UMC)

UMC, a teaching hospital for Texas Tech University Health Services in Lubbock, Texas, has a 390-bed short term acute facility.  This hospital manages 112,000 patient days and 24,000 discharges. As the only Level I Trauma Center in the area, UMC provides comprehensive emergency medical services in a highly sophisticated environment. Therefore, to help meet the strict call compliance requirements for their Trauma Center accreditation, HipLink is being used. The trauma/emergency teams in the hospital use HipLink to mobilize the right personnel to their stations. Also, the hospital expanded its use of HipLink internally by integrating with the hospital-wide alert system. This code system notifies staff of urgent matters, such as, severe weather systems, fires and everyday situations,like, bed capacity. In addition, the hospital Pastor sponsors a “No One Dies Alone” program by using HipLink to reach out to volunteers for vigils with terminal patients.
 

Kaiser Permanente

Hospitals using HipLink benefit in many ways compared ot other paging software. For instance, Kaiser’s legacy paging software previously had a successful send rate of only 80%. Message tracking was done manually and incident response time was too slow. The paging software needed to be replaced with a highly scalable, reliable wireless messaging system that could integrate with Remedy Help Desk. Also, a new system need to receive and track up to 9,000 trouble tickets a day to over 8,000 users. HipLink provides the solution and now delivers up to 19,000 messages a day. Without a doubt, HipLink plays a key role in decreasing incident response time and resolution at Kaiser. The software is extremely reliable and its reporting capabilities make it possible for Kaiser to easily track every message sent. They can quickly look up status, send time, receiver for each message, and even view statistics that measure provider and protocol performance.

 

Mass Notification Software

 

Clinical Trials

A researcher at Boston Children’s Hospital leverages HipLink in an ongoing clinical study for obese children. The physician conducting the study sends messages to study subjects with reminders and motivational messages to help them comply with the study guidelines and lose weight.